General consumer rights

Invoices and payments

Provisions for invoices and dunning noticesDisputing an incorrect invoiceGetting your money back if you paid by card
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Complains and warranty

How to complain against a defective productHow to complain against a faulty serviceWarranty

Right of withdrawal, return or exchange goods

Return or exchange goodsRight of withdrawal

Scams

Is the company respectable?Bank fraud and credit card fraudsScam text messages and phishing
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Late delivery

Late delivery of a serviceLate delivery of a product

Consumer rights within the EU

GeoblockingThe Services DirectiveEuropean Small Claims Procedure
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Settle the dispute

Settle the dispute in courtAlternative dispute resolution

Consumer laws

Product Safety ActThe Sales of Goods ActThe Act on Distance Contracts and Off-Premises Contracts
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Incorrect pricing information

What happens if a product is marked with an incorrect price.

Rules for telemarketing

Dropshipping

Buying from companies based outside the EU

Automatic contract extension

Buying from a private individual

Services of general interest