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About Hallå konsument and ECC Sweden

About Hallå konsument Send cases by email to ECC Sweden The ECC Network’s quality assurance

General consumer rights

Right of withdrawal, return or exchange goods Late delivery Consumer laws

Personal finances and debts

Debt collection demands and payment default records Debts and statute of limitations Get help with budget and debt issues

Travel and tourism

Train Problems with a hotel or camp site Before hiring a car

Cars and other vehicles

Buying a car from a car dealer Problems with your rental car Your car is broken or works poorly

Contractors and renovation

The contractor made a mistake The contractor has not finished on time A contractor is demanding to be paid too much

Residential property

Renting Co-op apartment Estate agent

Mobile, TV and internet subscriptions

Dissatisfaction with a subscription Changing the price or terms of a telecoms contract Commitment period and notice of cancellation period

Beauty, health and leisure

Dissatisfied with the work of a barber/hairstylist Dissatisfied with a beauty treatment Dissatisfied with an aesthetic procedure

Food

Shopping for food in local shops Purchasing food online